We strive to provide our customers with the best products and services. However, in case of order issues, please review our cancellation and refund guidelines:
1. Order Cancellation:
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Orders can be cancelled only before they are shipped.
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Once dispatched, the order cannot be cancelled or modified.
2. Return & Replacement:
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We accept returns only in cases of damaged, defective, or incorrect products.
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Return requests must be initiated within 48 hours of delivery by contacting us at smenterprisebzn@gmail.com or +91 9123683019.
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Returned items must be unused, in original packaging, and accompanied by proof of purchase.
3. Refund Process:
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Once the returned product is received and verified, your refund will be processed within 7 working days.
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Refunds will be made to the original payment method.
4. Shipping Charges:
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Return shipping charges must be borne by the customer unless the return is due to our error.